PALCO has successfully participated in several “Partners In Quality” programs and evaluations with our customers and was awarded “Service Vendor of the Year” twice for Verizon.

PALCO History

PALCO Inc., (PALCO) was founded in 1986 when GTE divested its telephone manufacturing and repair service division in Huntsville, Alabama. Over the past 20+ years PALCO has provided high volume repair/refurbishment service. With these many years of experience comes a heritage of quality standards, a broad range of product knowledge, flexible/custom logistics programs and a UL certified ISO-9001:2000, TL 9000, and IPC certified quality program.

Our Core Competencies:

• Quality Systems
• Reverse Logistics support (warranty fulfillment, receipt-tracking-repair-fulfillment)
• Repair
• Logistics
• Rework
• Manufacturing / Integration
• I.T. Tracking and Reporting Systems

PALCO’s quality management system has been ISO-9001:2000 certified by Underwriters Laboratories since 1998 and TL9000 since 2005.

Throughout our 20+ year history PALCO has been a comprehensive reverse logistics solution provider. From the efficient receipt, sort and disposition of product, PALCO provides end-to-end service with data tracking and reporting capability that details status on a real time basis, all with direct web-based accessibility.

The depth of our repair capability is a strong competitive advantage that evidences itself through high repair yields and quality acceptance rates. Positioning on a comprehensive repair capability requires an appreciable investment in technician staffing, training and capital equipment.

PALCO has consistently provided first class customer service operations supporting a wide variety of programs to meet the most demanding customer needs. This group is headed by a seasoned leader with over twenty-five years of customer service experience and backed by a tenured staff of capable team leaders.

Our extensive experience in successfully processing over millions of products and supporting OEM warranty programs combined with our many years of experience in returns logistics, positions PALCO as a qualified leader in after market service provisioning.

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