“Customer Satisfaction is the most important part of our business”.

Why Choose PALCO?

As markets evolve and change, PALCO has led in the reverse logistic methodology and innovation providing our customers best-in-class service offering. PALCO’s size makes it extremely flexible and responsive. We are big enough to do the job and small enough to care about it.

PALCO has flexible tracking system(s) that meet our specific customer requirements. PALCO establishes a specific process for each customer, which addresses every aspect of the process flow and process control.

PALCO differentiates itself from our competitors by providing a focused, partnership type business relationship with our customers. Following are the ten most important reasons that PALCO is the most qualified company to be your service partner:

• Reverse Logistics - PALCO’s reverse logistics professionals can transforms our customer’s increasingly costly and complex returns management process into a competitive advantage.
• 20+ years experience – Since 1986 PALCO has been focused on reverse logistics and fulfillment specializing in component level repair. Additionally, PALCO has proven experience providing the top national carriers and OEMs with quality service, accurate reporting, and timely delivery.
• Quality - We have built our reputation on providing high quality products and services to our customers. We build quality through training, detailed documentation, process control, and continuous improvement programs. PALCO has a mature and proven Quality Management System and has been certified by Underwriter’s Laboratories to the ISO 9001:2000, and TL 9000 standard. PALCO obtained initial UL ISO 9002-1994 certification in 1998, and TL 9000 in 2005.
• Competitive Pricing – Focusing on our core competency provides PALCO the efficiencies and economies of scale in offering industry-leading service at competitive pricing.
• Satisfied Customers - PALCO’s quality policy states, “Customer Satisfaction is the most important part of our business”. All of our systems are driven by customer expectations and exceeding those goals. We measure our success on consistently delivering service levels that meet our customer’s requirements. Customer trust has also been key in PALCO’s success, providing our customer’s peace of mind by consistently delivering the quality of product and service they desire provides the foundation that builds lasting trust and solid business partnerships.
• OEM & product depth and breadth –Our engineering support staff works closely with our customer’s service and support groups to ensure the best possible material flow solutions. We provide detailed failure data gathering and reporting to our customer’s for trend analysis. Our engineered processes and documentation allows us to provide consistent quality across the different manufacturers and models.
• Rapid program implementation ramp – We have a proven track record of successful large project planning, implementation and execution.
• Professional customer support – PALCO has proven excellence in providing customer service and support.
• Engineering and Information Technology (IT)
• On-Time Delivery
• Experienced people - On average, our management team has 12+ years of experience at PALCO and 20+ years in the telecommunications industry.

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